Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 8x5
- Service Details
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*
* Holidays observed by Cisco are excluded. Cutoff times can vary by region
Note: Domestic resellers purchasing for International locations will be subject to an additional fee
- Provided Support
- New Releases Update
- Web Knowledge Base Access
- Phone Support
- Email Support
- Service Availability
- 8 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- CBS3020